How you can make a complaint or give us feedback on any area of our work.
We welcome your feedback, whether as a complaint or as a commendation. We use this information to improve how the Environment Agency works.
We want to hear from you to find out how you feel about the work we do. This helps us to understand your needs and cater for you in the best way possible.
Our standard procedure for customers who want to make a complaint or commendation is explained in the leaflet We want to hear from you (PDF, 62KB).
How to contact us
By telephone
08708 506 506 (Mon-Fri 8-6)*
*Weekday Daytime calls to 0870 numbers cost 8p, plus up to 6p per minute from BT Weekend Unlimited. Mobile and other providers’ charges may vary.
By email
By post
National Customer Contact Centre
Templeborough Office
Bowridge Close
Bradmarsh Business Park
Templeborough
Rotherham S60 1BY
Please provide a telephone number when you contact us. We will aim to call you between 9am and 5pm Monday to Friday. If we are unable to get through to you on the phone we will write to you.
Your feedback allows us to make decisions about our policies and processes. If we decide to change and improve anything as a result of your feedback we will share this good practice across the organisation
If you have any ideas or suggestions about improving our complaints procedure please contact us using details above or email us:
Complaining to the ombudsman
What does an Ombudsman do?
The Ombudsman is completely independent of the Environment Agency and can carry out independent investigations into complaints that we’ve not acted properly or fairly, or if we’ve provided a poor service. Their services are available to everyone and are free of charge.
The Ombudsman will expect you to have complained to us first, and given us the chance to deal with your complaint before you contact them.
England
In England, the Local Government Ombudsman can only look at complaints about flood defence and land drainage issues.
Telephone: 0300 061 0614
The Parliamentary and Health Service Ombudsman can look at complaints about all other aspects of our work. If you live in England you can only make a complaint through your local Member of Parliament.
Telephone: 0345 015 4033
Wales
In Wales, the Public Services Ombudsman for Wales can look at all complaints about the Environment Agency. You can complain directly to them about any aspect of our work.
Telephone: 01656 641 150
